FAQ
Frequently Asked Questions
Last updated: Today
How long does shipping take?
Orders are usually processed within 1 to 3 business days.
Once dispatched, delivery within Australia typically takes 3 to 7 business days.
Please note that delivery times are estimates and may occasionally vary due to carrier delays or peak periods.
Where do you ship from?
Edward & Isabel partners with trusted fulfilment centres and carefully selected suppliers to deliver your order as efficiently as possible.
Depending on the product, your order may be shipped directly from one of our international fulfilment partners. This approach helps reduce handling time and allows us to offer our collections at exceptional value.
Do you offer free shipping?
Yes. We proudly offer free shipping on all orders across Australia, with no minimum purchase required.
Do you offer returns?
Yes. Edward & Isabel offers a 30-Day Money-Back Guarantee.
If you're not completely satisfied with your purchase, simply contact us within 30 days of receiving your order and we'll gladly assist you.
Email: info@edwardandisabel.com
How do I start a return?
Please email us at:
To help us process your request quickly, please include:
- Your full name
- Your order number
- The reason for your return
- Photos if the item is damaged, faulty or incorrect
Our customer care team will guide you through the return process.
Who pays for return shipping?
For returns due to a change of mind, selecting the wrong size, or unwanted items, customers are responsible for the return shipping costs.
If your approved return address is one of our international fulfilment partners, the return should be sent to the address provided by our support team.
Nothing in this policy affects your rights under the Australian Consumer Law.
When will I receive my refund?
Once your returned item has been received and inspected, we'll process your refund to the original payment method.
Depending on your bank or payment provider, it may take several additional business days before the refund appears in your account.
What if my item is damaged, faulty or incorrect?
We're sorry if something isn't right.
Please contact us as soon as possible at:
Include:
- Your order number
- A brief description of the issue
- Clear photos of the item
Our customer support team will review your request promptly and work with you to find the best possible solution.