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Shipping & Delivery Policy

At Edward & Isabel Melbourne, we aim to deliver your order as efficiently and transparently as possible. Below you will find all relevant information regarding shipping and delivery.

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Processing Time

All orders are processed within 1–3 business days.

Once your order has been shipped, you will receive a confirmation email with tracking details.

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Delivery Time

The estimated delivery time is 5–10 business days, depending on your location in Australia or internationally.

Please note that delivery times may vary due to factors such as:

• Customs processing

• Peak periods

• External courier delays

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Shipping Origin

To provide a wide product selection at competitive prices, our products are fulfilled and shipped directly from our international suppliers, including overseas warehouses (such as China).

This allows us to offer unique products and efficient global shipping.

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Customs & Import Duties

Depending on Australian customs regulations, import duties or taxes may apply. These charges are the responsibility of the customer.

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Tracking Information

All orders are shipped with trackable delivery. Once your order has been dispatched, you will receive a tracking number via email.

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Responsibility

• Once a parcel is marked as delivered by the carrier, it is considered successfully fulfilled

• We are not responsible for lost or stolen packages after confirmed delivery

• Customers are responsible for providing an accurate shipping address at checkout

• Address errors must be reported within 24 hours of placing the order

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Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Edward & Isabel Melbourne
Email: info@edwardisabel.com

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