Return Policy
Return Policy
At Edward & Isabel Melbourne, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return under the conditions below.
Return Conditions
To be eligible for a return, the following conditions must be met:
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Return requests must be made within 14 days of receiving your order
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Items must be unused, unwashed, undamaged, and in original condition
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All original packaging and tags must be included
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Items may be tried on, but not worn beyond fitting
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Orders placed in multiple sizes with the intention of returning part of them are not accepted
Return Process
To start a return:
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Contact us at info@edwardisabel.com within 14 days of delivery
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You will receive return instructions and the return destination details
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Carefully package and ship the item at your own expense
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We recommend using a tracked shipping service
Return Location
Depending on the case, returns may need to be sent to an international return facility operated by our fulfilment partners.
(This may include overseas locations such as China.)
Refunds
Once your return has been received and inspected:
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Refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
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Original shipping costs are non-refundable
Responsibility
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We are not responsible for lost return shipments without valid tracking proof
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If a parcel is marked as delivered by the carrier, it is considered received
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Customers are responsible for providing correct shipping details
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Address errors must be reported within 24 hours of ordering
Contact Us
If you have any questions about returns, please contact us:
Edward & Isabel Melbourne
Email: info@edwardisabel.com