Privacy Policy

Privacy Policy

At Edward & Isabel Melbourne, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • IP address and device information

  • Website usage data (such as browsing behaviour and interactions)

How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver your orders

  • To provide customer support

  • To send order confirmations and tracking updates

  • To improve our website, products, and services

  • To prevent fraud and ensure website security

Sharing of Information

We only share your data with trusted third parties that are necessary for order fulfilment and business operations, such as:

  • Payment processors

  • Shipping and logistics partners

  • Shopify and other technical service providers

We do not sell or trade your personal data.

International Fulfilment

To offer competitive pricing and a wide product range, some of our products are fulfilled by international suppliers, including partners located in China and other global regions. Your data is only shared as necessary to complete and deliver your order.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

Cookies

We use cookies to:

  • Ensure website functionality

  • Analyse website traffic

  • Improve user experience

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings at any time.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of your data

  • Request deletion of your data

  • Object to data processing

  • Request data portability

To exercise any of these rights, please contact us.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Edward & Isabel Melbourne
Email: info@edwardisabel.com

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